Warranty

Warranty & Quality Guarantee

Risk-Free Custom Curtains with ROMAN CURTAIN

ROMAN CURTAIN's goal is to simplify the process of ordering custom curtains and deliver the best quality in the industry to families worldwide. The experience of our customers and the quality of our products come first.

That's why we offer comprehensive warranty coverage and quality guarantees to ensure you can order your custom curtains with complete confidence.

Our Quality Commitment

We provide the following services to help you order risk-free custom curtains:

  • Free Fabric Swatches: Order up to 5 free fabric samples to feel the texture and see the color before making your purchase decision
  • Expert Consultation: We provide professional advice on measurement techniques and help you select the most fitting collection for your windows
  • 30-Day Return Window: Reasonable return requests* will be accepted and handled within 30 days upon your receipt. Check out our Return & Refund Policy for detailed information
  • Installation Support: Detailed installation instructions are provided for all curtains and shades. Please follow the instructions carefully to prevent damage to the fabric or lifting system
  • Quality Inspection: Every order undergoes thorough quality control inspection before shipping

* The return policy does not apply to any return/refund based on fabric selection if the customer has not seen a fabric sample or declines to receive a fabric sample after the order is placed.

Limited Lifetime Warranty

ROMAN CURTAIN stands behind the quality of our materials and craftsmanship with a comprehensive limited warranty program. We proudly guarantee our products against manufacturing defects.

3 Warranty Options:

1-Year Limited Warranty:

  • Covers parts replacement for any defective components
  • Includes fabric defects, stitching issues, and hardware malfunctions
  • Standard coverage for all curtain and drape orders

3-Year Limited Warranty:

  • Covers the entire system including fabric, lining, and hardware
  • If any manufacturing defects arise within three years, the system can be replaced free of charge
  • Available for premium fabric selections

5-Year Limited Warranty:

  • Comprehensive coverage for the entire system
  • If any manufacturing defects arise within five years, the system can be replaced free of charge
  • Available for motorized shades and premium Roman shade systems
  • Includes motor and electronic component coverage

What Is Covered

Our limited warranty covers:

  • Manufacturing Defects: Flaws in materials or workmanship that existed at the time of manufacture
  • Fabric Defects: Tears, holes, or significant flaws in the fabric (excluding normal wear)
  • Stitching Issues: Unraveling seams, loose hems, or poor construction
  • Hardware Malfunctions: Defective grommets, hooks, rings, or mounting hardware
  • Lining Separation: Detachment of lining from main fabric due to manufacturing defect
  • Motorized Components: Motor failure or electronic control issues (for motorized products with 5-year warranty)

What Is Not Covered

This limited warranty does not cover:

  • Normal Wear & Tear: Normal fading from sunlight exposure, gradual fraying of fabric edges, natural loss of color intensity over time, deterioration of operation mechanisms with regular use
  • Environmental Damage: Damage from water, moisture, humidity, mold, mildew, insects, or pets
  • Improper Installation: Damage resulting from incorrect installation or failure to follow provided instructions
  • Unauthorized Modifications: Any damages caused by the owner modifying, attempting to repair, or otherwise altering the products without authorization
  • Misuse or Abuse: Damage from improper use, excessive force, or negligence
  • Cleaning Damage: Damage from improper cleaning methods or use of harsh chemicals
  • Measurement Errors: Issues arising from incorrect measurements provided by the customer
  • Color Matching: Slight variations in color between fabric swatches and final products due to dye lot differences
  • Product Obsolescence: This warranty does not guarantee that products won't become obsolete in the future

Important Note: This warranty is extended to the original purchaser only and is non-transferable.

How to Make a Warranty Claim

If you believe your product has a manufacturing defect covered by warranty, please follow these steps:

  1. Contact Us: Email us at info@romancurtain.com with "Warranty Claim" in the subject line
  2. Provide Information: Include your order number, purchase date, and a detailed description of the issue
  3. Submit Photos: Attach clear photos showing the defect from multiple angles
  4. Include Measurements: If applicable, provide measurements showing the issue
  5. Wait for Response: Our team will review your claim within 2-3 business days

What Happens Next:

  • If your claim is approved, we will provide a replacement product or parts at no charge
  • You may be asked to return the defective product (we will provide a prepaid shipping label)
  • Replacement products will be manufactured and shipped within the standard production timeframe
  • If the exact product is no longer available, we will offer a comparable replacement

Warranty Period Start Date

The warranty period begins on the date of delivery to your address, as confirmed by the shipping carrier's tracking information.

Care & Maintenance Tips

To maximize the lifespan of your curtains and maintain warranty coverage:

  • Follow all care instructions provided with your order
  • Use gentle cleaning methods appropriate for your fabric type
  • Avoid exposing curtains to excessive moisture or humidity
  • Install hardware securely according to provided instructions
  • Handle motorized components with care and avoid forcing mechanisms
  • Keep pets away from curtains to prevent damage
  • Use curtain tiebacks to prevent fabric from dragging on the floor

Additional Protection

For customers seeking extended coverage beyond our standard warranty, we recommend:

  • Ordering fabric swatches before purchase to ensure satisfaction
  • Double-checking all measurements before placing your order
  • Following installation instructions carefully
  • Contacting us immediately if you notice any issues

Contact Information

For all warranty services, questions, or concerns:

Email: info@romancurtain.com
Subject Line: "Warranty Claim" or "Warranty Question"
Website: romancurtain.com

Please include:

  • Order number
  • Purchase date
  • Product description
  • Clear photos of the issue
  • Detailed description of the problem

Our Promise

At ROMAN CURTAIN, we are committed to your complete satisfaction. Our warranty program reflects our confidence in the quality of our products and our dedication to exceptional customer service. We stand behind every custom curtain and window treatment we create.

If you have any questions about our warranty coverage or need assistance, please don't hesitate to contact us. We're here to help ensure your custom curtains exceed your expectations.

Last Updated: October 2025