Once order was picked up by carrier, our system will send you email to advise carrier and tracking number. You may visit carrier offical website to mornitor your package. You are able to work with carrier to make appointment of delivery time. You can track your oder here.

Fabric swatches and sample booklets are not returnable. For more information, please visit our Return & Refund Policy page.

Any reasonable return request will be accepted and handled within 30 days upon your receipt. We remind you to check the products as soon as you receive them. If the products come defective when they arrive, please contact us within 7 days upon receipt at info@romancurtain.com. We need you to provide the shipping label of the package, and photos to prove the package's status. We will inspect the products and if we agree with you that the products are defective then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). All returned items must be in brand-new condition, unused, and with original tags and packaging.

Once returned items were received, we will inspect to ensure in brand-new conditiion, unused and with original tags and packaging. Then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take). If you meet our return criteria and provide the above-mentioned product defect photos and shipping label, then we will provide a refund for the full cost of your purchase of this order immediately after we receive and confirm the return package, which will be returned to your original payment method within3-10 days.

Prior purchases are not eligible for price adjustments.

Prior purchases are not eligible for discount refund.

We don't offer refund to lost packages but we will send the replacement instead.

Customized Drapes Lead Time

Order processing：5-10 Business Days.

Express Shipping：10-15 Business Days

Standard shipping : 15-25 Business Days.

The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within.

If you require drapes by a certain date, please contact us at info@romancurtain.com.com to confirm the time frame and order it in advance.

Once order(s) are shipped, you'll receive a tracking number to follow up with carrier.

We ship worldwide. To know more, visit our Shipping Policy page.

Any duties and VAT are on your side. The duties fees and VAT depend on thetax laws of your country custom.

For all products excluding made-to-order items, orders may be cancelled for a full refund at any time before the orders are shipped. Once order are shipped, you will be advised with carrier name and tracking number.

Orders cancelled within 12 hours (workday) of payment confirmation are eligible for a full refund.

Orders will not be accepted to be cancelled once orders are shipped.

Made-to-order products that have already been shipped can not be cancelled.

We accept payments from all major banks. If you have some concerns, kindly contact us here

Measure the length from the eyelet on the ring to the floor.

For pleated curtains, the panel width is the width that pleats are already set. 1.8X-2.2X fabric usage in default to create pleats and folds.

And panel width is from the left pleat to the right pleat, return not included.

It's the width after panel is fully extended.

The estimate weight per panel you ordered is:

(Width*times fullness*Length*0.0254*0.0254)*(fabric gsm + liner gsm)

You can find fabric gsm info on the product page description section.

For example:

If you ordered panel of Tallis/52''Wx84''L/pinch pleat (1.8x fullness by default)/privacy 90gsm liner.

The weight per panel is:

(52*1.8*84*0.0254*0.0254)*(350+90)=2.24kg

The estimate weight per panel you ordered is:

(Width*Length*0.0254*0.0254)*(fabric gsm + liner gsm)

You can find fabric gsm info on the product page description section.

For example:

If you ordered panel of Tallis/52''Wx84''L/soft top or grommet style/privacy 90gsm liner.

The weight per panel is:

(52*84*0.0254*0.0254)*(350+90)=1.24kg

Only pin hooks included, curtain rings and rod are not included.

You can remove items in cart by clicking the "-" minus icon one by one or clicking "Remove" to remove all.

You could also adjust the quantity by just inputting the number you desire.

Upon visiting the product page for our custom products, the base price is displayed below the product titles.

Certain choices may entail varied pricing add-ons based on the desired customization. Prices may fluctuate with your chosen add-ons.

The total price of all customization will be displayed on the product page. If you adjust the quantity, the new price will update on the cart page upon adding to cart.