Welcome to ROMAN CURTAIN's FAQ page. Here you'll find answers to the most common questions about our custom curtains, Roman shades, ordering process, shipping, returns, and more. If you don't find the answer you're looking for, please contact us at info@romancurtain.com.

Products & Customization

What products does ROMAN CURTAIN offer?

We specialize in custom-made window treatments including:

• Custom Curtains: Linen curtains, cotton drapes, velvet drapes, and sheer curtains
• Custom Roman Shades: Flat fold, hobbled, and cordless options in various fabrics
• Motorized Shades: Smart shades with remote or app control
• Fabric Swatches: Free samples of all our fabrics

All products are made-to-order according to your exact specifications.

What fabrics are available?

We offer a wide selection of premium fabrics:

• Linen: Natural, breathable, eco-friendly fabric with beautiful texture
• Cotton: Soft, durable, machine-washable fabric in various weights
• Velvet: Luxurious, heavy-weight fabric with excellent insulation and light-blocking properties
• Sheer: Light-filtering, semi-transparent fabric for soft natural light

Order up to 5 free fabric swatches to see and feel the quality before purchasing.

Can I customize the size of my curtains or shades?

Yes, absolutely. All our curtains and shades are custom-made to your exact measurements. You provide the width and height, and we create the product specifically for your windows. We offer:

• Custom widths from 12 inches to 240 inches per panel
• Custom heights from 21 inches to 300 inches
• Multiple header styles (grommet, rod pocket, pinch pleat, etc.)
• Various lining options (unlined, standard, blackout, thermal)

What lining options are available?

We offer several lining options to meet your needs:

• Unlined: Lightweight, allows more light through, best for sheer fabrics
• Standard Lining: Provides privacy and protects fabric from sun damage
• Blackout Lining: Blocks 95-99% of light, ideal for bedrooms and media rooms
• Thermal Lining: Provides insulation, helps regulate temperature and reduce energy costs

Do you offer motorized options?

Yes. We offer motorized Roman shades and curtain tracks with:

• Remote control operation
• Smartphone app control (iOS and Android)
• Programmable schedules
• Quiet, reliable motors
• Battery or plug-in power options

Motorized options are ideal for hard-to-reach windows, high ceilings, or smart home integration.

Are your products child-safe?

Yes. We offer cordless lift systems for Roman shades, which eliminate dangling cords and provide superior safety for homes with children and pets. All our products comply with current window covering safety standards.

Ordering & Pricing

How do I place an order?

Ordering is simple:

1. Order Free Swatches: Request up to 5 free fabric samples
2. Measure Your Windows: Follow our detailed measuring guides
3. Select Your Options: Choose fabric, style, lining, and header type
4. Enter Measurements: Input your exact measurements at checkout
5. Review & Submit: Confirm all details and complete your purchase

Need help? Contact us at info@romancurtain.com for assistance.

How is pricing calculated?

Pricing is based on several factors:

• Size: Width and height of your curtains or shades
• Fabric Type: Different fabrics have different base prices
• Lining: Blackout and thermal linings add to the cost
• Header Style: Some styles require more fabric and labor
• Special Features: Motorization, custom hardware, etc.

You'll see the exact price before checkout. No hidden fees. See our Pricing Policy for details.

Do you offer free fabric swatches?

Yes! We offer up to 5 free fabric swatches per order. This allows you to:

• See the actual color and texture
• Feel the fabric weight and quality
• Compare different fabrics side by side
• Make confident purchasing decisions

Swatches are approximately 4x4 inches and ship within 2-3 business days.

What payment methods do you accept?

We accept the following secure payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards
• Apple Pay
• Google Pay
• Gift Cards

All transactions are secured with SSL encryption. See our Payment Methods page for details.

Can I get a quote before ordering?

Yes. If you have specific requirements or need a custom quote, email us at info@romancurtain.com with:

• Your window measurements
• Desired fabric and style
• Any special requirements

We'll provide a detailed quote within 1-2 business days.

Do you offer discounts or promotions?

We occasionally offer promotional discounts and special offers. These are displayed on our website and can be applied at checkout using the provided discount code. Sign up for our email newsletter to receive exclusive offers and updates.

Measuring & Installation

How do I measure for curtains?

Accurate measurements are essential. Follow our detailed guides:

• How to Measure for Curtains – Complete step-by-step guide
• How to Measure for Shades – Inside and outside mount instructions

Key points:

• Use a steel tape measure (not cloth)
• Measure to the nearest 1/8 inch
• Measure at multiple points
• Record the narrowest width and longest height

Free Consultation: Email your measurements to info@romancurtain.com for verification before ordering.

What if I measure incorrectly?

Because all products are custom-made to your measurements, accuracy is critical. We recommend:

• Following our detailed measuring guides
• Measuring twice to confirm
• Emailing us your measurements for verification before ordering

Important: We cannot accept returns or exchanges for incorrect measurements provided by the customer. See our Refund Policy for details.

Do you provide installation instructions?

Yes. Every order includes detailed installation instructions with:

• Step-by-step installation guide
• Hardware installation instructions
• Care and maintenance tips
• Troubleshooting guidance

Most customers can install curtains and shades themselves with basic tools.

Do you offer installation services?

We do not directly provide installation services. However, we recommend hiring a local professional installer or handyman if you're not comfortable with DIY installation. Our detailed instructions make professional installation straightforward.

What tools do I need for installation?

Basic tools required:

• Drill with appropriate drill bits
• Screwdriver
• Level
• Measuring tape
• Pencil for marking
• Step ladder (if needed)

All necessary mounting hardware is included with your order.

Shipping & Delivery

How long does production take?

Production times vary by product:

• Custom Curtains: 5-10 business days
• Custom Roman Shades: 5-10 business days
• Motorized Shades: 7-12 business days
• Fabric Swatches: Ship within 2-3 business days

Production begins once payment is confirmed. You'll receive email updates throughout the process.

What are the shipping times?

After production is complete:

• Standard Shipping: 15-25 business days
• Expedited Shipping: 10-15 business days

Shipping costs are calculated at checkout based on your location and order size.

Do you ship internationally?

Yes. We ship to many countries worldwide. International shipping times and costs vary by destination. Customs duties and import taxes may apply and are the responsibility of the customer.

How can I track my order?

Once your order ships, you'll receive:

• Shipping confirmation email
• Tracking number
• Link to track your package

You can also log into your account to view order status and tracking information.

What if my order is delayed?

If your order is delayed beyond the estimated delivery time, please contact us at info@romancurtain.com with your order number. We'll investigate and provide an update within 1-2 business days.

What if my order arrives damaged?

If your order arrives damaged:

1. Take photos of the damage and packaging
2. Contact us within 48 hours at info@romancurtain.com
3. Include your order number and photos

We'll arrange for a replacement or refund. See our Refund Policy for details.

Returns & Exchanges

What is your return policy?

Because all our products are custom-made to your specifications, we have a limited return policy:

We Accept Returns For:

• Manufacturing defects
• Incorrect items shipped
• Damaged products (reported within 48 hours of delivery)

We Cannot Accept Returns For:

• Change of mind
• Incorrect measurements provided by customer
• Color differences from fabric swatches (due to dye lot variations)
• Products that have been installed or altered

Return Window: 30 days from delivery date for eligible returns.

See our complete Refund Policy for detailed information.

How do I initiate a return?

To request a return:

1. Email info@romancurtain.com within 30 days of delivery
2. Include your order number and reason for return
3. Attach photos if claiming defect or damage
4. Wait for return authorization before shipping back

We'll review your request and respond within 2-3 business days.

Who pays for return shipping?

• Manufacturing Defects or Our Error: We provide a prepaid return label
• Customer Error or Change of Mind: Customer is responsible for return shipping costs (if return is approved)

How long do refunds take?

Once we receive and inspect your return:

• Refund is processed within 5-7 business days
• Credit cards: 5-10 business days to appear on statement
• Digital wallets: 1-5 business days

You'll receive email confirmation when the refund is processed.

Can I exchange my order?

Due to the custom nature of our products, we do not offer direct exchanges. If you need a different size or style, you would need to:

1. Return the original order (if eligible)
2. Place a new order with correct specifications

What if I ordered the wrong size?

Unfortunately, we cannot accept returns for incorrect measurements provided by the customer. This is why we strongly recommend:

• Following our detailed measuring guides carefully
• Measuring twice to confirm accuracy
• Emailing us your measurements for verification before ordering
• Ordering free fabric swatches first

Care & Maintenance

How do I clean my curtains?

Cleaning methods vary by fabric:

Linen Curtains:

• Dry clean recommended for best results
• Or machine wash cold on gentle cycle
• Hang to dry or tumble dry low
• Iron on medium heat while slightly damp

Cotton Curtains:

• Machine washable in cold water
• Gentle cycle recommended
• Tumble dry low or hang to dry
• Iron on medium-high heat if needed

Velvet Curtains:

• Dry clean only
• Do not machine wash
• Vacuum regularly with upholstery attachment
• Spot clean with damp cloth if needed

Sheer Curtains:

• Hand wash or machine wash on delicate cycle
• Use cold water and mild detergent
• Hang to dry (do not wring)
• Iron on low heat if needed

Detailed care instructions are included with every order.

How do I clean Roman shades?

For Roman shades:

• Regular Maintenance: Vacuum with brush attachment or dust with soft cloth
• Spot Cleaning: Use damp cloth with mild soap for small stains
• Deep Cleaning: Professional cleaning recommended
• Do Not: Machine wash or submerge in water (damages internal mechanisms)

How do I maintain motorized shades?

For motorized shades:

• Keep motor housing clean and dust-free
• Replace batteries as needed (battery-powered models)
• Avoid forcing the shade manually
• Test operation regularly
• Contact us if motor malfunctions

How long will my curtains or shades last?

With proper care, our products typically last:

• Curtains: 5-10 years or more
• Roman Shades: 5-8 years with regular use
• Motorized Components: 3-5 years (covered by warranty)

Lifespan depends on fabric type, sun exposure, usage frequency, and maintenance.

Technical Support

What is covered by your warranty?

We offer limited warranty coverage:

• 1-Year Limited Warranty: Covers manufacturing defects and parts replacement
• 3-Year Limited Warranty: Available for premium fabrics, covers entire system
• 5-Year Limited Warranty: Available for motorized shades, includes motor and electronics

See our Warranty Policy for complete details.

How do I make a warranty claim?

To file a warranty claim:

1. Email info@romancurtain.com with subject "Warranty Claim"
2. Include order number and purchase date
3. Describe the issue in detail
4. Attach clear photos showing the defect

We'll review your claim within 2-3 business days and provide next steps.

My motorized shade isn't working. What should I do?

Troubleshooting steps:

1. Check Power: Ensure batteries are fresh or power cord is connected
2. Check Remote: Replace remote batteries if needed
3. Reset Motor: Follow reset instructions in your manual
4. Check Obstructions: Ensure nothing is blocking the shade

If issues persist, contact us at info@romancurtain.com for technical support.

Can I get replacement parts?

Yes. We stock replacement parts for:

• Mounting brackets
• Curtain rings and hooks
• Roman shade cords and mechanisms
• Motorized shade remotes and batteries

Contact us with your order number to request replacement parts.

Do you offer design consultation?

Yes. We offer free design consultation via email. Contact us at info@romancurtain.com with:

• Photos of your space
• Window measurements
• Your style preferences
• Any specific requirements

We'll provide recommendations on fabric, style, and options to suit your needs.

Still Have Questions?

If you didn't find the answer you were looking for, we're here to help!

Helpful Resources

Explore these pages for more information:

• How to Measure for Curtains
• How to Measure for Shades
• Pricing Policy
• Payment Methods
• Refund Policy
• Shipping Policy
• Privacy Policy
• Warranty Policy
• Copyright Policy

Last Updated: October 2025