Payment Methods
Safe, Secure, and Convenient Payment Options
At ROMAN CURTAIN, we offer multiple secure payment methods to make your custom curtain purchase easy and convenient. All transactions are protected with industry-standard SSL encryption to ensure your payment information remains safe.
Accepted Payment Methods
Credit & Debit Cards
We accept all major credit and debit cards:
- Visa - Including Visa Debit
- Mastercard - Including Mastercard Debit
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Unionpay
- Apple pay
- Google pay
Your card will be charged at the time of order placement. Custom production begins once payment is confirmed.
Digital Wallets
Apple Pay
- Quick and secure payment using your Apple device
- Use Touch ID or Face ID for authentication
- No need to manually enter shipping or payment information
- Available on iPhone, iPad, Mac, and Apple Watch
Google Pay
- Fast checkout using your Google account
- Secure payment with Google's protection
- Save time with stored payment information
- Available on Android devices and Chrome browser
Payment Security
SSL Encryption
All transactions on romancurtain.com are secured with 256-bit SSL (Secure Socket Layer) encryption. This means your payment information is encrypted and transmitted securely, protecting it from unauthorized access.
PCI DSS Compliance
We are PCI DSS (Payment Card Industry Data Security Standard) compliant, which means we follow strict security standards to protect your card information.
No Stored Card Details
We do not store your complete credit card information on our servers. Payment processing is handled by trusted, certified payment gateways that specialize in secure transactions.
Fraud Protection
Our payment system includes advanced fraud detection and prevention measures to protect both you and us from fraudulent transactions.
Payment Process
How Payment Works
- Add to Cart: Select your custom curtain options and add to cart
- Proceed to Checkout: Review your order and enter shipping information
- Select Payment Method: Choose your preferred payment option
- Enter Payment Details: Provide your payment information securely
- Review Order: Confirm all details are correct
- Complete Purchase: Submit your order
- Receive Confirmation: Get an email confirmation with order details
When You're Charged
Standard Orders: Your payment method is charged immediately upon order placement. Production of your custom curtains begins once payment is confirmed.
Large Orders (over $2,000): For qualifying large orders, we may offer split payment options. Please contact us at info@romancurtain.com to discuss payment arrangements.
Currency
Primary Currency: All prices on our website are displayed in USD (United States Dollars).
International Orders: If you're ordering from outside the United States:
- Your bank or payment provider will convert the USD amount to your local currency
- The exchange rate is determined by your bank or payment provider
- You may see the converted amount during checkout (depending on your payment method)
- Your bank may charge a foreign transaction fee (check with your bank for details)
Payment Verification
Address Verification
For your security, we verify that your billing address matches the address on file with your card issuer. If there's a mismatch, your order may be delayed for additional verification.
Additional Verification
In some cases, we may need to verify your payment for security reasons. This may include:
- Contacting you via email or phone
- Requesting additional documentation
- Verifying your identity
This is done to protect you from fraud and ensure secure transactions.
Payment Issues & Troubleshooting
Payment Declined
If your payment is declined, common reasons include:
- Insufficient Funds: Ensure your account has enough funds to cover the purchase
- Incorrect Card Details: Double-check card number, expiration date, and CVV code
- Billing Address Mismatch: Ensure billing address matches your card's registered address
- Card Restrictions: Some cards have restrictions on online or international purchases
- Bank Security: Your bank may have flagged the transaction - contact your bank to authorize
- Expired Card: Check that your card hasn't expired
What to Do:
- Verify all payment information is correct
- Contact your bank or card issuer to ensure the transaction is authorized
- Try a different payment method
- Contact us at info@romancurtain.com if the problem persists
Payment Processing Delays
Most payments are processed instantly. However, some payment methods may take 1-3 business days to clear. Your order will begin production once payment is confirmed.
Refunds & Cancellations
Refund Processing
If you're eligible for a refund according to our Refund Policy, refunds will be issued to your original payment method:
- Credit/Debit Cards: 5-10 business days to appear on your statement
- Digital Wallets: 1-5 business days
Refund timing depends on your bank or payment provider's processing time.
Order Cancellation
Because we create custom curtains made-to-order, cancellations must be requested before production begins. Please review our Refund Policy for complete cancellation terms.
Business & Wholesale Orders
For business customers, interior designers, or wholesale orders, we may offer additional payment options including:
- Net payment terms (for approved accounts)
- Purchase orders
- Wire transfers
- Custom payment arrangements
Please contact us at info@romancurtain.com to discuss business payment options.
Gift Cards & Store Credit
If you have a ROMAN CURTAIN gift card or store credit:
- Enter your gift card code at checkout
- The gift card amount will be deducted from your order total
- You can use multiple gift cards on a single order
- If your order exceeds the gift card balance, you can pay the difference using any accepted payment method
- Gift cards cannot be redeemed for cash
Payment Receipt & Invoices
After your payment is processed:
- You'll receive an order confirmation email with payment details
- A detailed invoice will be included in your order confirmation
- You can view your order history and invoices by logging into your account
- For additional copies of invoices, contact us at info@romancurtain.com
Privacy & Data Protection
Your payment information is handled with the utmost care:
- We comply with all applicable data protection regulations
- Payment data is encrypted and securely transmitted
- We never share your payment information with third parties (except payment processors)
- Review our Privacy Policy for complete details
Questions About Payment?
If you have questions about payment methods, billing, or need assistance with a payment issue:
Email: info@romancurtain.com
Subject Line: "Payment Question" or "Payment Issue"
Website: romancurtain.com
Our customer service team is here to help ensure your payment experience is smooth and secure.
Your Security is Our Priority
At ROMAN CURTAIN, we take payment security seriously. We use industry-leading technology and follow best practices to protect your financial information. Shop with confidence knowing your payment is safe and secure.
Last Updated: October 2025
