Last Updated: October 2025
At ROMAN CURTAIN, we are committed to providing accurate, transparent, and complete product information to our customers. This statement outlines our commitment to product accuracy and compliance with industry standards.
Our Commitment to Accuracy
We understand that accurate product information is essential for making informed purchasing decisions. We are committed to:
- ✓ Providing truthful and accurate product descriptions
- ✓ Clearly stating all product specifications and materials
- ✓ Transparent pricing with no hidden fees
- ✓ Honest representation of product capabilities
- ✓ Clear communication about custom product limitations
Product Description Standards
Material Composition
All fabric compositions are accurately stated. When we describe products as having a "linen-look" or "linen-textured" finish, this refers to the visual appearance and texture, not the material composition. The actual material composition is always clearly stated in the product specifications.
Light Control Terminology
We use industry-standard terminology to describe light control:
- 100% Blackout: Blocks virtually all external light when properly installed
- Light Filtering: Allows approximately 50% of light to pass through while providing privacy
- Semi-Sheer: Allows 50-70% of light to pass through with moderate privacy
- Sheer: Allows 70-90% of light to pass through with minimal privacy
Product Performance
Product performance claims are based on proper installation and use. Terms like "when properly installed" or "under normal use conditions" indicate that results may vary based on installation quality and environmental factors.
Custom Products
Made-to-Order Nature
Most of our products are custom-made to your specifications. This means:
- Products are manufactured after your order is placed
- Production time is 5-10 business days
- Custom products are non-returnable unless defective or incorrectly manufactured
- Measurements should be verified carefully before ordering
Customization Accuracy
We manufacture products to your exact specifications with an industry-standard tolerance of ±1 inch. This tolerance accounts for fabric behavior and manufacturing processes.
Pricing Transparency
- All prices are displayed in USD
- Prices include the cost of custom manufacturing
- Shipping costs are clearly stated before checkout
- No hidden fees or surprise charges
- Free shipping available on orders $299 or more
Product Claims & Certifications
What We Do NOT Claim
To ensure transparency and compliance with consumer protection regulations, we do not make unsubstantiated claims about:
- Health benefits or medical properties
- Antibacterial or antimicrobial properties (unless certified)
- Chemical-free or formaldehyde-free status (unless certified)
- Baby-safe or child-safe grades (unless certified)
- Environmental certifications (unless certified)
What We Do Claim
Our products offer:
- Quality construction and materials
- Accurate light control as described
- Thermal insulation properties inherent to heavy fabrics
- Sound dampening due to fabric density
- UV protection from blocking sunlight
- Custom sizing for perfect fit
Quality Standards
Manufacturing
- Products are manufactured in Shanghai, China
- Quality control checkpoints throughout production
- Careful attention to detail and craftsmanship
- Industry-standard construction methods
Materials
- High-quality polyester and linen blend fabrics
- Fabric weights accurately stated (GSM)
- Durable construction for long-lasting use
- Colorfastness under normal use conditions
Shipping & Delivery Accuracy
- Production Time: 5-10 business days (accurately stated)
- Shipping Time: 15-25 business days for standard shipping
- Total Delivery: Approximately 20-35 business days from order
- Tracking: Provided once shipped
- Origin: Ships from Shanghai, China
Return & Refund Policy
Custom Products
Due to the made-to-order nature of our products:
- Custom products are non-returnable unless defective
- Manufacturing defects are covered under our quality guarantee
- Errors in our manufacturing are fully refundable
- Customer measurement errors are not eligible for return
Quality Guarantee
If you receive a defective product or we made an error in manufacturing, we will:
- Repair the product at no cost, or
- Remake the product to correct specifications, or
- Provide a full refund
See our complete Refund Policy for details.
Customer Support
We are committed to customer satisfaction and transparent communication:
- Email: info@romancurtain.com
- Phone: +86-150-3641-6809
- Business Hours: MON-SAT 9:30AM-6:30PM, SUN 9:30AM-5:30PM (GMT+8)
- Response Time: Within 24-48 hours
Continuous Improvement
We continuously review and update our product information to ensure accuracy. If you notice any discrepancies or have questions about product information, please contact us immediately.
Compliance
We are committed to compliance with:
- Google Merchant Center policies
- Consumer protection regulations
- Advertising standards
- E-commerce best practices
- Data protection and privacy laws
Contact Us
If you have any questions about our product information, accuracy standards, or this statement, please contact us:
ROMAN CURTAIN
Email: info@romancurtain.com
Phone: +86-150-3641-6809
Address: Room E, F, 26F, No. 828838 Zhangyang Road, Shanghai, China
This statement is part of our commitment to transparency and customer satisfaction.
